Not to be rude or anything like that of-course, but In my opinion, that’s just not true ;-;
For example, 2 of the biggest updates recently (nether reset, warp removal) were community voted on :p.
Also, there’s an open topic that lets any player join the server management / government and instantly start implementing their own ideas, and a dedicated government team to manage new player experience
I’m not saying this is perfect, but staff / gov are very open to suggestions :p, and although, it may not be a perfect democracy, but I wouldn’t say its an oligarchy :p.